No show or cancellation penalties according to the policy will be charged automatically to the credit card entered to generate the reservation.
At check-in, guests must present a photo ID and the credit card used on the website for full payment or guarantee payment.
(1) Cancellations:
The deadline to cancel without penalty begins at the start of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days prior to check-in, the cancellation must be made before 11:59 pm on December 29.
Exceptions may be considered, subject to prior approval by the hotel.
(2) Early Departure or No Show:
Early departure or no show will result in cancellation and 100% penalty.
Exceptions may be considered, with prior authorization from the hotel.
(3) Reservation Modification:
"Non-Refundable" reservations do not allow date or name changes.
Extending the reservation means extending the original policies and restrictions.
Exceptions may be considered, with prior authorization from the hotel.
(4) Refunds:
No refunds will be issued for late check in or early check out.
In flexible reservations with full or partial refund cancellations will be processed within 10 business days after the corresponding request and confirmation.
(5) Important:
Extensions of stay require a new reservation.
All guests must be registered correctly at the time of making the reservation, otherwise additional costs may be incurred at check in.
We do not guarantee availability of accommodations in the same property for additional guests.
Guests under 18 years of age may only check in with a parent or guardian.
Price does NOT include applicable hotel service charges, optional incidentals charges (such as mini-bar snacks or phone calls, etc.) or regulatory surcharges. The hotel will assess these rates, charges and surcharges at the time of check-out.